Return & Refund Policy

Last Updated: October 13, 2026

At Snuggora, customer satisfaction is an important part of everything we do. We want you to feel confident when purchasing our scrunchies and hair accessories.

If your purchase does not meet your expectations, we offer a free 30-day return policy, subject to the terms outlined below.

1. Our 30-Day Return Policy

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a return, the item must:

• Have been purchased directly from https://snuggora.space.

• Be returned within the applicable 30-day return period.

• Be in its original condition, with all included accessories and packaging where reasonably possible.

• Include proof of purchase or a valid order number.

Customers are welcome to inspect their purchases as they reasonably would in a retail store.

Items showing damage caused by misuse, improper care, or excessive wear may not qualify for a standard return unless applicable consumer protection laws provide otherwise.

2. Free Returns

Snuggora offers free returns on eligible orders.

There are no return processing fees or restocking fees.

For approved returns requiring shipment, our customer support team will provide instructions and arrange an appropriate prepaid return method.

Customers should not be required to pay standard return shipping costs for approved returns.

Please do not send your items to our business address without first receiving return instructions.

3. How to Request a Return

To begin a return request, please follow these steps:

Step 1: Contact Our Support Team

Email support@snuggora.space within 30 days of receiving your order.

Step 2: Provide Your Order Information

Include your order number, the email address used at checkout, and the item you would like to return.

Step 3: Receive Return Instructions

Our support team will review your request and provide the appropriate return instructions.

Step 4: Return Your Item

If a physical return is required, follow the provided instructions and use the prepaid return method supplied by our team.

Step 5: Receive Your Refund

Once the returned item has been received and inspected, we will notify you of the refund decision.

4. Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

After approval, we aim to initiate the refund within 5 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

If your refund has not appeared after the expected processing period, please contact your payment provider or email our support team.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as reasonably possible.

Include:

• Your order number.

• A description of the issue.

• Clear photographs of the affected item, if available.

Our team will review the situation and arrange an appropriate solution, which may include a replacement, return, or refund at no additional cost.

This policy does not limit your rights under applicable consumer protection laws.

6. Exchanges

If you would like a different color, design, or style, please contact our support team.

Exchanges are subject to product availability.

If a direct exchange cannot be arranged, we may recommend returning the original item and placing a new order.

7. Order Cancellations

If you need to cancel an order, please contact support@snuggora.space as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed for shipment.

Once an order has shipped, it may no longer be possible to cancel the shipment. However, you may still request a return under our 30-day return policy after delivery.

8. Missing or Lost Packages

If your tracking information indicates that an order has been delivered but you cannot locate it, please contact us.

We will assist you in reviewing the shipment information and determining an appropriate next step.

If a shipment is confirmed lost in transit, we will work with you toward a suitable resolution.

9. International Returns

Our free 30-day return policy is available to eligible customers worldwide.

International customers should contact our support team before returning any merchandise.

We will provide instructions appropriate to the destination and circumstances of the return.

10. Consumer Rights

Nothing in this policy excludes or restricts any mandatory consumer rights or remedies available under applicable law.

Where local law provides greater protection, those legal rights will take precedence.

11. Contact Information

For return requests, refunds, exchanges, or additional assistance:

Snuggora

Website: https://snuggora.space

Email: support@snuggora.space

Phone: +1 (914) 576-7165

Address: 415 Oak Street, Elizabethtown, KY 42701, United States

Thank you for shopping with Snuggora.